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Websites for Small Businesses

We design and build websites for small businesses, from a simple presentation site to an online shop with card payments. We offer three clear tiers, each stating exactly what it includes. Hosting and support are optional.

Where we can help

  • Customers search for you online and find nothing, an outdated page or only a social-media profile.
  • You want to show your products or services, but every change to the website needs a developer.
  • You would like customers to order or pay online instead of by phone.
  • Confirmations, reminders and follow-up emails are sent by hand.

Service packages

Tier 1: Static presentation site

A fast, mobile-friendly site that presents your business and products, ready to be found on Google.

What you get

  • Up to 5 pages (e.g. home, products/services, about, contact)
  • Mobile-friendly design based on your logo and colours, with two rounds of changes included
  • Greek and English versions of every page, in every tier: we draft the second language from your texts, and you approve each text or replace it with your own
  • Contact details, map and tap-to-call / email links
  • Contact form that emails you every enquiry
  • Basic SEO: titles, descriptions, sitemap, link to your Google Business Profile
  • Hosting setup, SSL certificate and domain connection
  • A 3-month testing period from final delivery, with free bug fixes

Optional extra (added to the price)

  • Email marketing & newsletters +€1,000
    Can be added to any tier: newsletter sign-up with double opt-in and unsubscribe, templates in your branding, automated reminders and follow-ups, connected to a newsletter provider in your business's name

Typical duration2–4 weeks

From €1,600 + VATincl. 24% VAT: €1,984

What we need from you
  • Texts, photos and logo (or we agree on how to create them)
  • Approval of the second-language texts we draft, or your own texts instead
  • Access to your domain, or we register one in your business's name and bill it at cost
  • For email marketing: an account with a newsletter provider in your business's name (free plans exist for small lists)
Website process Request this

Tier 2: Semi-static site you update yourself

Everything in Tier 1, plus a simple editor so you can update products, prices and news without a developer.

What you get

  • Everything in Tier 1
  • Content editor for pages, products and news
  • Product or service catalogue with categories and photos: we enter up to 20 items, and you add the rest in the editor
  • Short training session on updating the site

Optional extra (added to the price)

  • Email marketing & newsletters +€1,000
    Can be added to any tier: newsletter sign-up with double opt-in and unsubscribe, templates in your branding, automated reminders and follow-ups, connected to a newsletter provider in your business's name

Typical duration4–6 weeks

From €2,800 + VATincl. 24% VAT: €3,472

What we need from you
  • Texts, photos and logo (or we agree on how to create them)
  • Access to your domain, or we register one in your business's name and bill it at cost
  • One person on your side who will update the content
  • For email marketing: an account with a newsletter provider in your business's name (free plans exist for small lists)
Website process Request this

Tier 3: Custom features

Everything in Tier 2, plus customer accounts or a complete online shop. The price is the Tier 2 price plus the features you choose, and the written scope lists them.

What you get

  • Everything in Tier 2
  • The features you choose (see below)
  • Admin view of your customers and their activity
  • Cookie-consent banner and privacy-policy page structure (legal text supplied or approved by you)

Choose customer accounts or an online shop (added to the Tier 2 price). Email marketing is optional.

  • Customer accounts +€3,200
    Registration, login and a private area for each customer (e.g. orders and documents), with the emails accounts need: welcome, email verification and password reset
  • Online shop +€6,200
    Includes customer accounts. Adds a cart and checkout with an online payment method (card, Apple Pay / Google Pay), order confirmations and receipts, and order management. Subscription payments are priced in the written scope
  • Email marketing & newsletters +€1,000
    Can be added to any tier: newsletter sign-up with double opt-in and unsubscribe, templates in your branding, automated reminders and follow-ups, connected to a newsletter provider in your business's name

Typical durationDefined in the written scope

From €6,000 + VATincl. 24% VAT: €7,440

What we need from you
  • Signed contract and 50% deposit
  • A description of the features you need and what customers should be able to do
  • Texts, photos and logo
  • For emails: access to your domain's DNS settings
  • For email marketing: an account with a newsletter provider in your business's name (free plans exist for small lists)
  • For the online shop: an account with a payment provider in your business's name, products with prices, VAT and delivery rules, and terms of sale (supplied or approved by you)
Custom process Request this

Durations count from the day we receive the data or content, after the contract is signed and the first payment is made.

Prices are indicative starting prices excluding VAT. Customers in Greece and private individuals pay 24% Greek VAT. Businesses with a valid VAT number in another EU country are invoiced under the reverse-charge mechanism. The final quote is given in writing once the scope is agreed. Projects up to €2,000 are paid in full when the contract is signed. Larger projects are paid 50% on signing and 50% before final delivery.

Hosting & support

  • Hosting is a yearly subscription with an established hosting provider: your site stays online with an SSL certificate and daily backups. For Tiers 1 and 2 it costs from €180/year + VAT. Tier 3 runs its own application and stores customer data, so its hosting is priced in the written scope.
  • Support after launch is your choice:
    • Support subscription: €75/month + VAT. It includes up to 1 hour of small changes per month (unused time does not carry over) and a reply within 2 business days. Changes to the agreed scope are not part of support and are quoted separately.
    • Per request: €55/hour + VAT, quoted in writing each time.
    • None: you handle it yourself.
  • You can also host the site yourself. At launch we hand over everything you need.

Building the site is quoted once, in the written scope. Hosting and support are quoted in the same document.

How an engagement runs

Website process

  1. 1RequestThe questions on this page help you pick a tier
  2. 2Written scope & timelineTier, pages, features
  3. 3Fixed quote & contractIncluding the hosting and support you choose, with signature and payment
  4. 4Content & designTexts, photos, logo and a design proposal
  5. 5Build & reviewChecked against the written scope
  6. 6Delivery & acceptanceThen 3 months of testing with free bug fixes

Custom process

  1. 1RequestDescription, desired timeline and budget
  2. 2Written scopeRequirements, data schema, frequency & volume, required output
  3. 3Timeline & fixed quoteMilestones and acceptance criteria
  4. 4Contract & accessSignature, first payment and access to data and the target environment
  5. 5Implementation in milestonesReview at every milestone
  6. 6Feedback & adjustments ↺As set in the written scope
  7. 7Delivery & acceptanceDocumentation and handover

Frequently asked questions

Can you build a website for my business in Crete or elsewhere in Greece?

Yes. We design, build and host websites for small businesses in Heraklion, across Crete and throughout Greece, in Greek and English. Everything works remotely: the scope is agreed in writing, you review the site through a preview link, and we talk by phone or video call.

Which tier do I need?

If you mainly want to be found and contacted, Tier 1 is enough. Choose Tier 2 to update texts, products and prices yourself. Choose Tier 3 if you need customer accounts or an online shop. Email marketing can be added to any tier. The questions above help you choose, and we confirm the tier in the written scope.

How are the scope and price agreed?

In writing. You tell us what you need and when. We reply with a written scope and timeline, adjust it with you and then send a fixed quote. Scope and quote go into the contract, which takes effect when it is signed and the first payment is made. Work starts once we receive your content (texts, photos, logo).

What if we need changes later?

It depends on their size. Small changes (up to about 4 hours of work) are charged at €55/hour + VAT, with a written estimate before we start. Larger changes, such as new features, moving to a higher tier or anything that changes the scope or timeline, go through the standard process as a new request: written scope, fixed quote and a contract addendum. The original scope and price stay protected.

Will I be able to update the website myself?

From Tier 2 upwards, yes, through a simple editor. In Tier 1 we make the changes for you.

What happens if something does not work after launch?

Every website comes with a 3-month testing period, counted from the day of final delivery. You and your customers use the site in real conditions, and we fix any bugs that appear free of charge. The testing period covers bugs only. New features or changes to the agreed scope are handled as change requests.

Who owns the domain and the content?

You do. Domains, payment accounts and content are registered in your business's name. If we register the domain for you, it is billed at cost with no markup, and renewals are added to the yearly hosting invoice. If you host the site yourself, you renew the domain yourself.

Can you also host and support the site after launch?

Yes. Hosting is a yearly subscription. Support is your choice: a monthly support subscription, payment per request, or none. You can also host the site yourself.

Have a project in mind?

Tell us what you want to achieve. We reply in writing to every request.

Request a project or email us at info@synapseflow-solutions.gr